When patients are informed of referral or appointment to new services and/or treatments over the phone, would we be expected to provide financial counselling?

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Accepted Answer

It depends on what is discussed over the phone. If the call is just to make referral or appointment, financial counselling is not required yet. If the treatment is discussed over the phone and the treatment is eligible for financial counselling e.g., MediShield Life claimable medical treatments, the full financial counselling should be done for such new services.

When patients are informed of referral or appointment to new services and/or treatments over the phone, would we be expected to provide financial counselling?

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