Why must we still provide financial counselling when the patient does not want it?
Price Transparency Requirements, Financial Counselling
The intent of financial counselling is to ensure that all patients are informed and assured of their treatment and fees, to make informed decisions about their treatment, especially if such treatment may be higher in cost.
In cases where the patient refuses financial counselling, financial counselling could still be considered completed, as long as the patient is provided with the relevant information (e.g. via a financial counselling form) and acknowledges receipt of such information.
Related questions
If patients do not acknowledge financial counselling, what is the appropriate follow-up action ?
Can licensees conduct the financial counselling for their patients via online platforms?
For the conduct of financial counselling where there is a change in the licensee’s fees for the treatment or procedure that the patient is undergoing, is there a guide to define fee changes or is there a range that we can work within?
Is financial counselling applicable for drugs, and if yes, is there a need to obtain acknowledgment too?
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