What is the expected protocol to handle a delivery failure?
Healthcare Services (General) Regulations, Requirements on Transportation of Health Products
In the event of a delivery failure, the medicinal and health products should be returned to the Licensee and the delivery failure should be documented.
The Licensee should notify the patient as soon as practicable on the subsequent arrangement to collect the products (i.e., redelivery or head down to the licensed premises to collect the products).
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What is the expected protocol to handle a delivery error?
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