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Are unpaid reviews on the licensable services on third party blogs, social media platforms and websites allowed?
Healthcare Services Act(Advertisement) Regulations, Reviews, testimonials and endorsements
Where the review is self-initiated by the patient and not under the influence of the provider, it will be allowed. The publication of unpaid reviews on third party blogs, social media platforms and websites which are uninitiated/unsolicited by the healthcare service providers is not an act of advertising, as the intent is not to induce consumption of the healthcare service and is unlikely to breach section 31 of HCSA.
Related questions
Are paid reviews allowed if the sponsorship is disclosed upfront?
I currently have paid reviews in various media. What should I do if paid reviews are not allowed under HCSA?
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Why are paid reviews (including testimonials and endorsements) prohibited? Licensees are allowed to pay an authorised person to publish advertisements for the licensable healthcare service. Aren’t paid reviews similar in nature to other forms of advertisements?
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Can third parties be held liable for not complying with stipulated requirements for the advertisement of licensable healthcare services?
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