Is the licensee and/or authorised person allowed to provide incentives (cash/free treatment) in our referral programme to our patients?
Healthcare Services Act(Advertisement) Regulations, Advertising of promotional programme
Licensees and/or authorised person are allowed to provide incentives for referral programmes. However, advertisements of such referrals are not allowed as they may induce consumption of the service.
Patients can be informed of such programmes only at the point of payment, e.g. at the physical payment counter or online payment page.
Related questions
Are licensees allowed to have promotional packages through a referral programme (e.g. family/friends referral)?
Can an authorised person be paid by the licensee in relation to the advertisement of the licensee’s corporate social responsibility programme?
Who can be appointed as an authorised person? Is this done through contracts?
Can a licensee advertise government programmes such as CHAS schemes, health screenings and vaccinations?
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