Will there be regulations introduced to ensure healthcare workers’ safety from abusive patients and relatives?
The Healthcare Services Act 2020 (HCSA) FAQs, Approval of employment/engagement of individuals
The HCSA is meant to regulate healthcare providers.
The scope excludes requirements to control the behaviour of patients and general public.
Most of the healthcare providers currently have their own institutional policies to protect healthcare workers from abusive patients or relatives during the course of their work.
MOH will also look into advocating the public to respect the healthcare workers while they work to uphold the quality of care delivered.
When all else fails, or when the behaviour of patients or relatives gets violent or too abusive, police reports could also be made.
Related questions
There are requirements for licensees to ensure patients are protected from abuse and negligence, but how can licensees protect their staff from being abused by patients/family members?
How will the HCSA interact with other professional Acts that currently govern the different categories of healthcare professionals, e.g., Medical Registration Act?
How will the HCSA address the issue of over-utilisation of healthcare services?
How will MOH know when these service providers are not complying with new regulatory standards?
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