For Singaporeans living overseas
To submit ElderShield claims application, you can use your Singpass to log in to AIC’s online application portal, accessible via https://efinance.aic.sg.

If you are a caregiver who is making a claim application on behalf of a mentally incapacitated ElderShield insured, you can log in using your Singpass to submit the applications on his/her behalf.

For those who has renounced his/her Singapore citizenship
To submit claims application, please email AIC at apply@aic.sg to request for a hardcopy application form.

This information is sourced from MOH.