Can the CareShield Life/ElderShield claims process be automated further, similar to how MediShield Life claims are automatically filed on behalf of an individual by the hospitals?

MediShield Life covers large bills incurred due to hospitalisation, so it is natural that hospitals automatically file claims on behalf of an individual.

CareShield Life/ElderShield provides monthly cash payouts that can be used for the benefit of an insured with severe disability. As the payouts will be paid to the bank account nominated by the insured, insureds or their caregivers will still need to be involved in the process of filing the claim. 

Notwithstanding this, the Government has streamlined the claims process to improve convenience for insureds with severe disability and their caregivers, by increasing the pool of assessors and progressively accepting equivalent disability assessments already conducted by the insured’s care provider. We have also made the claim application process more efficient, for instance, by introducing an electronic application system that insureds with severe disability and their caregivers can access via the internet. The portal, accessible via https://efinance.aic.sg, integrates the application for all MOH disability schemes into a single form. We will continue to review how the process can be further simplified, as we gain more experience in administering the scheme.

This information provided here is sourced from the MOH website.