If you wish to complain about a moneylender for any reason, including unfair practices, contract issues, or potential offences, you may lodge a report with the Registry of Moneylenders or contact the Registry at 1800-2255-529*. When lodging a complaint, please keep in mind the following points:

(a)  Provide all relevant documentary evidence to substantiate your complaint related to your loan transactions and circumstances of your dealings with the moneylender. Our officers may contact you for additional information or documents, or to schedule an interview.

(b) The Registry takes all complaints against moneylenders seriously and will investigate them thoroughly. Errant moneylenders will be taken to task.

(c) If a moneylender has engaged in an unfair practice towards you, you can pursue the matter through the Small Claims Tribunal or the Court under the Consumer Protection (Fair Trading) Act. The Court also has the power to set aside loan transactions that are exorbitant or substantially unfair.

(d) If a moneylender has harassed you during the debt collection process, please lodge a police report in addition to informing the Registry.

Rest assured that the Registry will not disclose your details to the licensed moneylender without your consent.

*When calling the MinLaw Enquiry Line using the 1800 2255 529, please note that airtime charges may apply to calls made from mobile phones