I'm encountering difficulties when trying to use my credits in the OneNS Wallet for payment at a specific merchant. What steps can I take to address this issue?

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Accepted Answer

Firstly, check with the merchant to confirm whether they are using a PayNow QR code linked to a personal phone number rather than their company UEN number. In such cases, OneNS Wallet cannot be used for credit payments.

If the merchant is employing a PayNow UEN QR code or a NETS QR code, and you're still unable to utilise your credits, please contact us at contact@ns.gov.sg.

Kindly provide the following details in your email:

- Name

- Contact Number

- Description of problem faced

- Merchant Name

- Merchant Address

- Date and time of transaction

- Screenshot of error faced (if any)

- Device model (if any)

I'm encountering difficulties when trying to use my credits in the OneNS Wallet for payment at a specific merchant. What steps can I take to address this issue?

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