Why are my LifeSG credits deducted, even though the purchase was unsuccessful?

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Accepted Answer

While uncommon, some transactions may not be reversed immediately following an unsuccessful purchase. Should this problem persist after 1 calendar day, do contact NS Call Centre at 1800 367 6767 for assistance.

Alternatively, please take screenshots of the error and email them to contact@ns.gov.sg (MINDEF/SAF national servicemen) or send enquiries via https://go.gov.sg/mhansquery (SPF/SCDF national servicemen).

Why are my LifeSG credits deducted, even though the purchase was unsuccessful?

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