Why are my LifeSG credits deducted, even though the purchase was unsuccessful?
While uncommon, some transactions may not be reversed immediately following an unsuccessful purchase. Should this problem persist after 1 calendar day, do contact NS Call Centre at 1800 367 6767 for assistance.
Alternatively, please take screenshots of the error and email them to contact@ns.gov.sg (MINDEF/SAF national servicemen) or send enquiries via https://go.gov.sg/mhansquery (SPF/SCDF national servicemen).
Related questions
I experienced transaction issues with my credits, e.g. credits were deducted but I did not receive my goods or the merchant claimed that funds were not received. How do I resolve this?
Will there be support on LifeSG provided to those who do not have mobile phones, digital devices, data connectivity or Singpass?
What are NS LifeSG Credits?
Why is there a change in the redemption process?
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