Exchanges are permitted only for sizing issues or defective items. Customers must submit their exchange request within 7 working days from the date of purchase.

Exchanges must be processed in person at any eMart outlet, and the original eMart receipt must be presented. All items must be unused and returned in their original packaging.

For hygiene reasons, swimming trunks, socks and insoles cannot be tried on and are not eligible for exchange after purchase.