Why is there a change in the redemption process?
This is part of MINDEF's continuous effort to provide a better redemption experience for our NSmen. Disbursing the NS Excellence Awards/Celebratory Gifts as credits that can be accessed via the LifeSG mobile application allows NSmen the flexibility to support his and his family's life cycle needs as the credits can be utilised at a wide range of merchants. LifeSG credits can be used at any online/physical merchants accepting payment by "Scan and Pay" via PayNow UEN QR or NETS QR.
Related questions
Why are NS Benefits disbursed as LifeSG credits instead of cash?
Will there be support on LifeSG provided to those who do not have mobile phones, digital devices, data connectivity or Singpass?
Which are the participating merchants for Celebratory Gift redemption?
How and when will I get my NS LifeSG Credits?
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