18. When and how will I receive the Clearance Directive after the tax clearance (Form IR21) is processed?

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Accepted Answer

Typically, the processing time for Form IR21 is:

e-Filing: Within 7 working days
Paper filing: Within 21 days

Processing time may take longer if the information given in the Form IR21 is incomplete or when IRAS needs to seek clarification on the submitted information.

You may check the status at myTax Portal under "Employers" > "View Form IR21 Records". Please refer to the step-by-step guide (PDF, 891KB) if you need assistance.

The Clearance Directive will be mailed to you within five to seven working days after the Form IR21 is processed. Separately, an electronic copy of the Clearance Directive will be made available on myTax Portal within three working days after the Form IR21 is processed.

18. When and how will I receive the Clearance Directive after the tax clearance (Form IR21) is processed?

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