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What should I do if I encounter a page error in myTax Portal during submission?

Updated by IRAS

Only employees or third party authorised as an ‘Approver’ via Corppass for 'Submission of Employment Income Records' digital service can submit the income information to IRAS via myTax Portal.

You can get the company's Corppass Admin to authorise yourself, an employee or a third party as an ‘Approver’ via the Corppass system. For details on the steps, refer to User Guide to complete the authorisation (PDF, 759KB).

If you are the ‘Approver’ and still encounter the page error, email the following details to ais@iras.gov.sg

  1. Date and time you encounter the problem
  2. Operation system that you are using (e.g. Microsoft Windows 11, macOS 15 Sequoia)
  3. Internet Browser and version number (e.g. Microsoft Edge version 139.0.3405.111, Google Chrome Version 139.0.7258.128)
  4. Error message or screenshot of the error encountered (if available)

This information is sourced from IRAS.

Topics:

Individual Income TaxAIS - Submit employment income records

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