If you think that the CMO has breached a licence condition, approach the CMO to try and resolve the matter. Under the class licensing scheme, CMOs must provide for a dispute resolution process to deal with disputes with members and users under its internal dispute resolution policy (Regulation 30 of the Copyright (Collective Management Organisations) Regulations 2023). If there is no such process available or this is unsuccessful, you may file a request to IPOS to investigate the alleged breach.

Please refer to our Forms & Fees page here for more information on how to file a request for investigation.