At the bottom of the FAQs, there is "Get in touch" button for citizens to reach out if they can't find their answers. There are 3 ways that the citizens can contact you through AskGov.

After typing their question, we will surface similar questions which helps to divert away 60% of the questions:

If they still can't find their answers, there are 3 different ways to reach out to you:

1. Using our AskGov form

   • Simple form sent to one email
     

   • Routing by inboxes which will be sent to different emails
     

   • Receive the question in your inbox
     

2. Through existing form (e.g. FormSG, or form on your website)

   • This will be the link to your existing form
     
     

   • Citizens will be redirected to your form
     
     
     

3. Form + Hotline