Q1: I have an approved HFE letter. Can I apply for any new flats in this sales exercise?

All eligible flat buyers with a valid HFE letter showing an approved outcome that confirms their eligibility to buy a new flat may apply for a flat online at the HDB Flat Portal during the sales exercise application period. You can only apply for flat types you are eligible for, as indicated in your approved HFE letter.

Q2:  The HFE letter application e-Service is unavailable. How can I apply for HFE and participate in this sales exercise?

From July 2025, the ‘Apply for HDB Flat Eligibility (HFE) Letter’ e-Service will be temporarily unavailable during the sales exercise application period. This will enable us to channel our resources to provide a smoother flat application experience for flat buyers during the exercise.

This will not affect flat buyers with a valid HFE letter, or those who have already submitted an HFE letter application prior to the sales exercise.

Flat buyers who have yet to apply for an HFE letter may apply for one when the ‘Apply for HDB Flat Eligibility (HFE) Letter’ e-Service resumes. They may then apply for a new flat in our subsequent sales exercises with a valid HFE letter.

Q3: How do I apply for a flat in this sales exercise?

All eligible flat buyers with a valid HFE letter can apply for a flat online at the HDB Flat Portal during the application period. Applicants must pay a non-refundable administrative fee of $10 by credit card (MasterCard/ Visa) or by scanning the QR code using any of the supported mobile payment apps.

HDB will place all eligible applications through a computerised ballot to determine the queue order to book the flats. Successful applicants will be invited to book a flat based on their balloted queue position.

Q4: I am interested in more than 1 town or flat type. Can I submit more than 1 application in a sales exercise?

No. You may only submit 1 application for 1 town and flat type in a sales exercise. If a sales exercise comprises both a BTO and an SBF exercise, you may apply for either the BTO exercise or the SBF exercise, but not both.

Q5: How do I find the number of applications received in this sales exercise? How do I check if I have submitted my flat application?

You may check the number of applications received in a sales exercise, under the ‘Application status’ section of the ‘Application’ page.

To check your flat application status, log in to My Flat Dashboard.

Q6: How do I find out if I meet the proximity condition of 4 km to qualify for the Family Care Scheme (FCS) (Proximity)?

You can use the ‘Distance Enquiry for FCS’ e-Service to check whether you meet the proximity condition for FCS (Proximity). This e-Service is available during the application period of each sales exercise.

Q7: How do I opt for Deferred Income Assessment in the application form?

You need not opt for the Deferred Income Assessment when you submit the flat application. If you are eligible for it, you will be informed during your flat booking appointment.

Q8: What are priority schemes and how do I apply for them?

Priority schemes enhance your chances in the computer ballot for flats offered in the Build-To-Order (BTO) and Sale of Balance Flats (SBF) exercises. Flat buyers may select 1 priority scheme when submitting their flat application to enhance their chances in the ballot. HDB will assess and inform you about your eligibility after you have submitted your flat application.

Learn more about the different types of priority schemes available.

Q9: How do I make changes after submitting a flat application?

You may log in to the HDB Flat Portal to update your correspondence address, contact details, or priority scheme request (if applicable) at no charge.

To change your preferred town or flat type, you must cancel your existing flat application and re-apply online during the sales exercise application period with the payment of an administrative fee of $10 (inclusive of GST).

Back to top

This information is sourced from HDB.