If you encountered an issue during your appointment—such as a dispute about charges or the service received—you can share the details with us using this FormSG link. Our support team will reach out to assist you.

For situations where your appointment was not held at the scheduled time, please note that clinics manage their own daily operations, and there may occasionally be delays due to unforeseen circumstances.

While clinics enrolled on the Health Appointment System (HAS) are encouraged to honour booked appointment timings, they will try their best to accommodate all patients.

Your feedback will help us in reviewing and improving the system to prevent similar issues in the future.

We appreciate your time in sharing this with us and look forward to resolving this for you.