STEPS	DESCRIPTION	SERVICE STANDARD
Step 1	Obtain In-Principle Approval - To apply for a Food Shop licence, applicants must submit an application in GoBusiness. Applicants are required to obtain In-Principle Approval (IPA) before renovation works can commence. - Please refer to the details below to ensure a complete application is submitted: - Complete all fields on the application form - Submit the layout plan with: - Provision of a metric scale within the layout (that has dimensions indicated) and the scale ratio used (1:X) - Indication of kitchen equipment and infrastructure within the layout (e.g., kitchen appliances such as exhaust, sink and wash basin) - Indication of boundaries of refreshment area within the layout - If the application is complete and in order, an In-Principle Approval (IPA) will be issued. Successful applicants will be notified within 7 working days via email. Applicants may also refer to their GoBusiness for updates. - If the application submitted needs rectification (e.g. layout plan has missing elements), SFA will reach out within 7 working days. In this instance, applicants should note that the application duration could take longer. Hence to minimise delays, please ensure all documents are submitted correctly. - If the application is incomplete, it will be rejected. Applicants will need to submit a new application.	Up to 7 working days
Step 2	Commence Renovation & Set-up - With the IPA, applicants may proceed with the renovation and set up the premises according to the submitted layout.	Exact time taken is dependent on the applicant
Step 3	Request for Inspection - Upon completion of renovation and set-up, applicants may need to request for an inspection of the premise. This can be a virtual inspection conducted via Zoom or a submission of photos. Please refer to the IPA for details of the inspection regime applicable to the application. Virtual Inspections - Applicants that have been notified that a virtual pre-licensing inspection is required should book a slot at least 5 working days in advance via https://ifast.sfa.gov.sg/eserviceweb (Select SFA Pre-licensing Inspection Appointment to access available slots). Alternatively, you can also access SFA website > e-Services > inspection & Laboratory e-Services to reach the portal. Should you require assistance in using the portal, you can refer to the user guide here. Submission of Photos for Inspection - Applicants that have been notified that a photo-submission is required should submit the completed photo template to SFA via email. - Applicants may also be required to submit any outstanding documents, as stated on the IPA. If applicable, please prepare the documents stated and upload them via GoBusiness under the “submitted documents” tab of the application prior to the virtual / photo-submission inspection. The application duration could take longer if the required documents are not submitted ahead of the virtual / photo-submission inspection. To minimise delays, please ensure all documents are submitted promptly and correctly.	At least 5 working days
Step 4	Complete Payment for Licence - Upon compliance with all pre-licensing requirements, applicants will receive a payment notification via email / in GoBusiness. The applicant may proceed to make payment for the licence within 28 days. Otherwise, the application will lapse and be considered null and void. A new application will be needed if the applicant still intends to operate the food business. - For applicants with an existing GIRO arrangement with SFA, the applicant may start operations after receiving SFA’s approval email. - For applicants without GIRO arrangements, the applicant may only commence operations after payment has been made via AXS or GoBusiness. - Applicants are encouraged to sign up for GIRO payment as a convenient way to pay the fees for the renewal of their licence. Renewal of licence takes place two months before the licence expires. - Licences paid for on or after 1 Jan 2022 must be self-printed directly via GoBusiness. The applicant may refer to the self-printing guide. The list of Community Centres with Citizen Connect Centres, including those with printing facilities can be access here.	Exact time taken is dependent on the applicant

1) How soon can I hear from SFA after I submit my application?

Refer to Step 1.
Please also check the email account (including junk / spam mail box) that you have used for licence application to ensure that you have responded to any request for action (RFA) from our officers. SFA will not be able to approve your application until you have responded to our RFAs. If we have not heard back from you after seven days despite reminders, we will take that you are no longer interested in the application and will proceed to take the case as closed.
For company filer who is unsure if any prior application has been submitted for the same premises, you are advised to write to SFA at online feedback form for assistance to check. Please refrain from submitting duplicate applications.

2) When can I start my renovation?

Refer to Step 1 and 2.

Upon receipt of the IPA, you may proceed with the renovation. Please refer to the IPA for the licensing requirements that you will need to comply with. You can also download the IPA via GoBusiness under the “Submitted documents” tab of your application. You may also refer to Licensing Requirements on SFA website.

To avoid delays, you should prepare the documents stated in the IPA and upload them in GoBusiness. The documents include URA’s Change of Use or HDB’s approval, tenancy agreement including a Certificate of Stamp Duty issued by Inland Revenue Authority of Singapore (IRAS), cleaning program and pest control contract. It is also important that you plan the renovation and equipment set up schedule ahead of time so as to minimise the time taken for renovation.

3) How is pre-licensing inspection conducted?

Refer to Step 3.

4) Where can I find out if my application is to go through virtual pre-licensing inspection or photograph submission?

SFA will inform you on the applicable mode in the IPA letter issued for your application.

5) When is the earliest I can book a pre-licensing inspection for my food shop? How can I book an inspection?

Refer to Step 3. Please provide the relevant information (premises address, application number/licence number, name and contact number) in your request.

6) Do I need to book a pre-licensing inspection with SFA if my application goes through photograph submission? What do I need to submit to SFA instead?

You are not required to book for a pre-licensing inspection if your licence category falls under photograph submission. Upon receipt of the IPA, you may proceed with the renovation. SFA will send you a copy of the photograph submission template, food shop declaration form together with the IPA issued. When the renovation/set up of the premises is completed, please follow up on the items stated on the IPA and submit to SFA. When you have complied with all the outstanding items, SFA will approve the application, as per Step 4.

7. Where can I find more information on virtual inspection or photo submission?
You will receive instructions via email when the IPA is issued by SFA. Should you have further clarifications, please approach the SFA officer directly for assistance.
The step-by-step guides are also available here: User Guide for Virtual Inspection and User Guide for Photo Submission.

8. What will be inspected during the pre-licensing inspection?
During the inspection, SFA will verify if the setup of the premises is in accordance to the layout plan submitted and whether all the items listed in the IPA have been complied with. For example, SFA will check if exhaust is fitted with an air-cleaner, floor trap for the discharge of wastewater to sewer, adequate washing facilities, storage facilities and etc. At the end of the pre-licensing inspection, the officer will issue you with an inspection report.
If there are no outstanding issues, the officer will recommend the application for approval as per Step 4.
However, if there are outstanding items that required to be rectified/complied at the end of the pre-licensing inspection, the officer will indicate in the inspection report. Please comply with these outstanding items and inform the inspection officer.
When you have complied with the outstanding items, the officer will recommend the application for approval as per Step 4.

9. Is there a cut-off date to complete the application after IPA issued?
If documentary requirements cannot be fulfilled within 2 months, SFA will treat the application as null and closed. Applicants should submit a new application once the necessary documentation is complete.

10. When do I submit the documents to SFA?
You should prepare the documents stated in the IPA as soon as possible and upload the documents via GoBusiness. The documents include URA’s Change of Use or HDB approval, tenancy agreement including a Certificate of Stamp Duty issued by Inland Revenue Authority of Singapore (IRAS), cleaning program and pest control contract.

11. How soon will my application be approved after inspection?
Refer to Step 4.

12. When can I commence business?
Refer to Step 4.

13. Can an individual hold a SFA food shop licence if foreign workers are employed in the shop?

Only company entities are allowed to employ foreign workers in accordance with MOM policy. Companies that do so must register the food shop licence in the name of the company. Licence issued in an individual e.g. Director will not be acceptable for the purpose of work pass application.
For more information on work pass related matters, please refer to MOM webpage or call MOM Contact Centre at 64385122.

14. How much does the food shop licence cost and how long is the validity?

The Food Shop Licence including entertainment outlets serving food e.g. pub, bar, discotheque, and night club, costs $195.00 and is valid for one year. Apply for one via GoBusiness.
Should you have further enquiries, please submit your enquiries via the Online Feedback Form. To help us assist you in the enquiry, please provide details of your intended food business including information on the food items being sold, how the items are processed, and type of equipment used.

15. What is the difference between a food shop licence and a food stall licence?

A food shop refers to a shop operating as an independent unit such as a takeaway kiosk, snack counter, restaurant, caterer, canteen, coffeeshop, food court, etc. A food stall operates within a food shop such as canteen, coffeeshop, food court, private market or hawker centres.

16. I have applied for a licence under the wrong entity/wrong licence type. Can I change them?

Please note the licensee name and licence type cannot be amended and licences issued by SFA are not transferrable.
If you have submitted the application under the wrong entity or wrong licence type, please resubmit the application using correct account (SingPass/CorpPass). If you are unsure on the type of licence to apply, you can write to Online Feedback Form for assistance.
If your business operations have changed and you need an SFA licence of a different type, you are required to submit a new foodshop application via GoBusiness.
If your business experienced a take over or merger, and the operating entity’s UEN has changed, you are required to submit a new foodshop application on GoBusiness using the new UEN’s corpPass via GoBusiness.

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