I had made a payment for my parcel and the sender is demanding more money from me. Is this a scam?

Question

Accepted Answer

Please be advised that Singapore Customs does not charge additional fees such as clearance, demurrage or insurance fees to release parcels. This could be a scam. Please do not make any further payments.

Please refer scam emails, text messages or phone calls to the Singapore Police Force (SPF) for investigation.

When in doubt, please contact Singapore Customs at +65 6355 2000 or email us at CUSTOMS_Feedback@customs.gov.sg to verify the authenticity of any correspondence you have received from Singapore Customs.

I had made a payment for my parcel and the sender is demanding more money from me. Is this a scam?

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