You may take up a replacement permit with the correct importer name and submit a refund application to Singapore Customs for the erroneous permit. For the incorrect importer name declared in the utilised permit, you may wish to make a voluntary disclosure. Under the Customs Voluntary Disclosure Programme (VDP), entities may voluntarily come forward in good faith to disclose errors and omissions committed by them under laws and regulations administered and enforced by Singapore Customs. More information on the VDP can be found here.

You may wish to submit an application via Customs eServices, search for Voluntary Disclosure Programme (VDP) and uploading all the required supporting documents in PDF format (Cargo Clearance Permit/ ACCESS Permit, Commercial Invoices, Air Waybill or Bill of Lading B/L, Packing List/Purchase Order/Delivery Order, and any other relevant documents). Singapore Customs will contact you should any further information be required.