How can I help a beneficiary who is illiterate, digitally unable or has medical condition(s) and does not have Singpass to check their eligibility for Workfare Income Supplement benefits?

Question

How can I help a beneficiary who is illiterate, digitally unable or has medical condition(s) and does not have Singpass to check their eligibility for Workfare Income Supplement benefits?

Accepted Answer

To safeguard citizens’ interests and confidentiality, beneficiaries must check their own benefits on the govbenefits website using their Singpass. Citizens who are illiterate or unable to use the website may seek assistance at any ServiceSG centres or community centres. However, if the beneficiary has a medical condition and is unable to do so, you can help them check their eligibility for Government benefits if you are:

aged 21 and above; and
a next-of-kin or appointed donee under the Lasting Power of Attorney (LPA), or court-appointed Deputy of the beneficiary.

To assist the beneficiary in checking their eligibility for Government Benefits, you will need to provide the following supporting documents:

If you are a next-of-kin or caregiver of the beneficiary, please contact us on govbenefits with the scanned copies of the following document(s):

documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report, or court order). The document(s) should be dated within the last year, unless it specifically states that the condition is permanent or if the condition is known to be permanent (e.g. physically incapacitated, autism, Down syndrome, cerebral palsy, etc.);
your NRIC; and
the beneficiary’s NRIC.

If you are a parent/guardian who is helping your child, please contact us on govbenefits with the scanned copies of the following document(s):

birth certificate of your child; or legal document to verify the guardianship between the legal guardian and child;
documentary evidence stating your child’s medical condition (e.g. doctor's memorandum, medical report, or court order). The document(s) should be dated within the last year, unless it specifically states that the condition is permanent or if the condition is known to be permanent (e.g. physically incapacitated, autism, Down syndrome, cerebral palsy, etc.);
your NRIC; and
your child’s NRIC.

If you are the appointed donee under the Lasting Power of Attorney of the beneficiary, please contact us on govbenefits with the scanned copies of the following document(s):

Lasting Power of Attorney of the beneficiary;
documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report, or court order). The document(s) should be dated within the last year, unless it specifically states that the condition is permanent or if the condition is known to be permanent (e.g. physically incapacitated, autism, Down syndrome, cerebral palsy, etc.);
your NRIC; and
beneficiary’s NRIC.

If you are the court-appointed Deputy, please contact us on govbenefits with the scanned copies of the following document(s):

court order authorising you to perform financial transactions on behalf of the beneficiary;
your NRIC; and
beneficiary’s NRIC.

How can I help a beneficiary who is illiterate, digitally unable or has medical condition(s) and does not have Singpass to check their eligibility for Workfare Income Supplement benefits?

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