You can help a beneficiary with medical condition (e.g. who is physically incapacitated) withdraw their GovCash if you are:

 

• aged 21 and above; and
• a next-of-kin or appointed donee under the Lasting Power of Attorney (LPA), or court-appointed Deputy of the beneficiary.

To help the beneficiary with the withdrawal of the GovCash monies, visit any OCBC-New ATM during branch operating hours, where OCBC Digital Ambassadors will be available to render assistance:

 

If you are a next-of-kin or caregiver of the beneficiary, please bring the following document(s):

 

1. documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report, or court order). The document(s) should be dated within the last year, unless it specifically states that the condition is permanent or if the condition is known to be permanent (e.g. physically incapacitated, autism, Down syndrome, cerebral palsy, etc.);
2. your original NRIC;
3. a photocopy of the beneficiary’s NRIC; and
4. beneficiary’s GovCash Payment Reference Number (PRN).

If you are the appointed donee under the Lasting Power of Attorney of the beneficiary, please bring the following document(s):

 

1. Lasting Power of Attorney of the beneficiary;
2. documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report, or court order). The document(s) should be dated within the last year, unless it specifically states that the condition is permanent or if the condition is known to be permanent (e.g. physically incapacitated, autism, Down syndrome, cerebral palsy, etc.);
3. your original NRIC;
4. a photocopy of the beneficiary’s NRIC; and
5. beneficiary’s GovCash Payment Reference Number (PRN).

If you are the court-appointed Deputy, please bring the following document(s):

 

1. court order authorising you to perform financial transactions on behalf of the beneficiary;
2. your original NRIC;
3. a photocopy of the beneficiary’s NRIC; and
4. beneficiary’s GovCash Payment Reference Number (PRN).

You may be required to sign a Letter of Indemnity at the bank, witnessed by the bank officer.