It is not possible to withdraw your Platform Workers CPF Transition Support (PCTS) benefits credited into GovCash using just the Payment Reference Number as GovCash uses the Singpass facial verification technology to authenticate users during the withdrawal of Government cash benefits from OCBC ATMs. The facial verification technology incorporates a liveness-detection capability that blocks the use of photographs, videos or masks during the verification process.

 

This security feature prevents any fraudulent withdrawal of Government benefits by third parties using photographs or videos belonging to the beneficiary. This ensures that only the eligible Singaporean can perform the withdrawal of his or her government benefits.