Notifications will be sent to you whenever you make a transaction. Also, we may contact you to perform further verification checks on your transactions for added security. Hence, it is important to check and keep your contact details updated under Account Settings (Singpass login required). 

 

Remain vigilant and cautious when receiving calls/emails/messages. Government officials, including CPF Board officers, will never: 

 

1. Ask you to withdraw CPF or transfer money to them (or to other persons); 
2. Ask you to provide personal or banking IDs/passwords
3. Ask you to download and install non-Government mobile apps from sources other than official app stores; or
4. Transfer your call to SPF, except when necessary in life-threatening emergencies

If you receive such requests from anyone claiming to be a CPF Board officer, do not act on them. End the conversation, call the 24/7 ScamShield anti-scam helpline via 1799, and inform CPF Board. 

You can further protect yourself against scams by doing the following additional checks:

1. Calls from CPF Board will only be made from 6227 1188 or 6202 3388.
2. SMSes will only be sent from "gov.sg" sender ID.
3. Sender's email address will end with @cpf.gov.sg or @e.cpf.gov.sg. Check that the email address is spelt correctly. 
4. WhatsApp sender is "CPF Board Text Us" with the blue badge. This is our official business account with the phone number 6031 5753.

 

 

Messages from CPF Board may contain links to the CPF website or other Government websites. Please check that the domain of such links end with ".gov.sg" before clicking on them. To determine if a link will lead you to a malicious website or is reliable, you can hover your mouse over the link to view the full address. For mobile devices, you can hold your finger down on the link so that a window pops out and shows you the full address.