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Why am I receiving a notice on potential vulnerabilities when I launch CPF Mobile?

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Updated by CPF
To safeguard your data, CPF Mobile is equipped with security features to prevent unauthorised access to your CPF account. Access to CPF Mobile is disabled and a notice on potential vulnerabilities is displayed when we detect certain issues. These are categorised as follows:
 

Potential security threats

What you can do

Apps from non-official app stores
  • If the notice displays the names of the problematic app(s), uninstall the app(s) shown in the notice 
  • If the notice does not display the names of the problematic app(s),
    • Android users: Use the V-Key Diagnostic app* to identify problematic apps and then uninstall them 
    • iOS users: Write to us with troubleshooting ID for further assistance

Malware

Jailbroken/rooted devices

Enabled screen sharing access
  • Stop your screen sharing session
  • If you trust that your screen sharing session is secure, you can continue using the app during screen sharing by clicking "Continue" at the bottom of the screen
  • Be aware that doing so poses potential security risks

Virtual space
  • Remove CPF Mobile from the virtual space app
  • Reinstall CPF Mobile app outside of the virtual space
  • Be aware that using CPF Mobile in a virtual space poses potential security risks

Access through emulator
  • Ensure that you are accessing CPF Mobile directly from your mobile device and not through an emulator

Developer options enabled
  • Go to device settings > Developer options > ensure “Developer options” is turned off
*This can be downloaded from the Google Play Store. Upon running the V-Key Diagnostic app, a pop-up notification will appear if there are malicious apps installed on your mobile device.
 
To better protect yourself, please only download apps from official app stores to avoid malware being installed. You can read up more on how to avoid falling prey to malware scams.
 
For further assistance, please write to us with a screenshot of the notice.

This information is sourced from CPF

Topics:
General Information & Useful TipsElectronic services
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