If you encountered an error message stating that you are not paying your family member's CareShield Life/ElderShield/MediShield Life premiums, it could be due to several reasons:

 

1. Not the Payer: The error may arise if you are not the payer for your family member's healthcare insurance.

 

2. Coverage Under Integrated Shield Plan (IP) or Supplement Plan: If your family member has an Integrated Shield Plan or Supplement Plan, please contact the insured's private insurer directly for payer arrangements.

 

3. Inactive Coverage: Your family member's healthcare coverage is inactive.