Why is there an error message stating that I am not paying for my family member’s CareShield Life/ElderShield/MediShield Life coverage when I tried to stop premium payment?

If you encountered an error message stating that you are not paying your family member’s CareShield Life/ElderShield/MediShield Life premiums, it could be due to several reasons:

1. Not the Payer: The error may arise if you are not the payer for your family member's healthcare insurance. 

2. Coverage Under Integrated Shield Plan (IP) or Supplement Plan: If your family member has an Integrated Shield Plan or Supplement Plan, please contact the insured's private insurer directly for payer arrangements.

3. Inactive Coverage: Your family member's healthcare coverage is inactive. 

This information provided here is sourced from the CPF website.