If you are having trouble accessing specific digital services with your Corppass account, follow these steps:

1. Ensure you are authorised by your Corppass admin or sub-admin to access the requested e-service.

   1. See here for how to check what e-services have been assigned to your Corppass account.

2. Contact Your Corppass Admin: If your authorisation appears incorrect or if your authorisation validity has expired, reach out to your entity's Corppass Admin to authorise you for the digital service.

3. Check Service Availability: Check if the digital service you are trying to access is currently available and not experiencing downtime.

4. Clear Browser Cache: Sometimes clearing your browser cache and cookies can resolve access issues. Try logging in again after clearing.

5. Check for Additional Requirements: If the above steps are correct and you are still experiencing issues, check if the e-service agency has any additional requirements for transacting with their e-service.

6. Contact Support: If you are still unable to access the services after verifying your permissions and following the above steps, contact Corppass Support for further assistance.