The individual cancels the course with the Training Provider (TP) but did not cancel the SkillsFuture Credit (SFC) claim in his/her MySkillsFuture Portal before the course start date. What should the TP do if the SFC claim has been disbursed?
TP should remind the individual to cancel his/her SFC claim before the course start date when he/she submits the course cancellation request. If the individual does not cancel his/her SFC claim before the course date and the amount is disbursed to the TP despite the reminder, TP would have to initiate a refund request via Training Partners Gateway. If you face difficulties, kindly contact SkillsFuture Singapore (SSG) via the SSG Service Portal to facilitate the refund process.
This information is sourced from SKILLSFUTURE
Related questions
Can I get a refund for the credit that I have used for a course if I am unable to attend the course or did not complete the course?
Can I get a refund for the credit that I have used for a course, which has been cancelled by the Training Provider?
The Training Provider insists that I pay cash up-front for a course that is eligible for SkillsFuture Credit (SFC). Is this allowed?
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