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I encountered error 88-UP16-XX / 98-UP021-XX on the Singpass app. What should I do?


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Updated by SINGPASS

These errors usually appear when there are missing profile details required for setting up the Singpass app. Here's what each code means and what you can do:

98-UP021-SPAOB_E0001 / 88-UP16-SPAOB_E0001

  • What it means:
    You do not have a valid mobile number registered with Singpass.

  • What to do:

98-UP021-SPAOB_E0002 / 88-UP16-SPAOB_E0002

  • What it means:
    You may not have a valid photo in the system.

  • What to do:

    • This typically affects users trying to use Singpass Face Verification. You may not have a valid photo on record.

    • Please contact the Singpass Helpdesk: https://go.gov.sg/singpass-feedback-issue

    • Our helpdesk officer will attempt to resolve the issue with a manual recovery. If that’s unsuccessful, you may be advised to contact ICA to update your photo.

98-UP021-SPAOB_E0003 / 88-UP16-SPAOB_E0003

  • What it means:
    You may be missing both a valid mobile number and a valid photo in the system.

  • What to do:

    1. Set up SMS 2FA or update your mobile number.

    2. Then, contact the Singpass Helpdesk: https://go.gov.sg/singpass-feedback-issue

    3. Our helpdesk officer will attempt to resolve the issue with a manual recovery. If that’s unsuccessful, you may be advised to contact ICA to update your photo.

For overseas users

Update your overseas address with ICA and use face verification when setting up the Singpass app. If you require assistance with face verification, you may contact the Singpass Helpdesk via https://go.gov.sg/singpass-feedback-issue and an officer will be in touch to assist you.


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