Please ensure you have updated to the latest version of Google Play Store or Huawei AppGallery.

To view your Play Store version, follow these steps:

• Go to the Play Store app, tap on user account > “Settings” > “About”

• Play Store must be at least version 40

• Ensure “Play Protect certification” shows that “Device is certified”

  
  

If you are using a China ROM device with sideloaded Play Store:

• Update OS if a new version is available

• Don’t rely on the “Update Play Store” button in the Play Store app

• If the device has its own vendor's app market (eg: Oppo App Market, Vivo V-Appstore, Xiaomi Get Apps), search for Play Store on the market and update the Play Store app from there

• Otherwise, using the same method when installing Play Store on the device, manually check and update the Play Store app

Additional Guide:

• Ensure the Google or Huawei server is connectable

• Open the Play Store or Huawei AppGallery to allow the app to synchronise with the server

• If you are in China, Google service may be blocked by the local service provider. Using a Singapore roaming data plan may resolve the connection issue