Please ensure you have updated to the latest version of Google Play Store or Huawei AppGallery.

To view your Play Store version, follow these steps:

• Go to the Play Store app, tap on user account > “Settings” > “About”

• Play Store must be at least version 40

• Ensure “Play Protect certification” shows that “Device is certified”

  
  

If you have a Xiaomi device obtained from or manufactured for China:

• Open Xiaomi GetApps

• Search for Google Play Store

• Update Google Play Store (on GetApps)

• Re-open your Singpass app; the error code should be resolved. If the error persists, contact Singpass Helpdesk

  
  

If you have a vivo device obtained from or manufactured for China:

• Open vivo Store

• Search for Google Play Store

• Update Google Play Store (on vivo Store)

• Re-open your Singpass app; the error code should be resolved. If the issue persists, contact Singpass Helpdesk