Is it compulsory for me to use Singpass Face Verification?
We may in certain situations require you to use Singpass Face Verification where we deploy it as an additional means to guard against unauthorised access to your account. You may be required to do this when you log in to services on a new device or Internet browser, or for certain higher risk transactions.
Otherwise, if you do not wish to use Singpass Face Verification, you may continue to log in or transact using other authentication methods. For on-site assistance, you may visit any Singpass counters.
Related questions
I have been logging in to services using Singpass 2FA. Why am I suddenly prompted to perform an additional security verification using Singpass Face Verification for logins?
How can I use Singpass Face Verification?
I was prompted to perform an additional verification during setup of my Singpass app. This was not required previously. Why is there a need for this additional step?
Does Singpass collect biometric data during the use of Singpass Face Verification?
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