Are we still required to keep physical cargo clearance permits in case of system downtime/issues?
Users will be informed of both scheduled and ad-hoc downtime via the MyICA Mobile App or the ICA e-Service.
Please be informed that submissions made before the downtime would have already been stored in our cargo clearance system. Drivers can proceed to the checkpoints without a need to make a new submission. Users who need to make a new submission or amend an earlier submission during system downtime can continue to do so via the MyICA Mobile App (under cargo clearance) or ICA e-Service. A QR code will be generated for each successful submission/amendment. Drivers will need to present the QR code at the checkpoints and no physical copies of cargo clearance permits are required for cargo clearance.
This information is sourced from ICA
Related questions
Are physical permits or documents required for cargo clearance after I made a SGAC-Cargo submission?
What if system fails to retrieve my permit and vehicle details despite the SGAC-Cargo submission?
How do we verify that the cargo permits have been cleared under the new paperless clearance system?
What should I do if my permit is torn, stolen or misplaced?
Need more help?
Get in touch