I have to pay the balance purchase price by Cashier’s Order. Can I pay with multiple cashier’s orders that add up to the required amount?
Yes, you can pay with multiple Cashier’s Orders, as long as the total sum add up to the required amount.
Which browser should I use to access the HDB InfoWEB and HDB Resale Portal?
For optimal results, we recommend that you use the following browsers for access to the HDB InfoWEB and HDB Resale Portal:
Desktop
Google Chrome
Apple Safari
Mobile Devices
(Android) Google Chrome
(Apple iOS) Safari
Do sellers and buyers need to have a Singpass for the resale transaction?
All sellers, buyers and their spouses need to have a Singpass for the resale transaction. The Singpass is required when they login to the HDB Resale Portal for the various processes of selling or buying a flat.
For those who do not have a Singpass or have forgotten their Singpass password, they can register for one or reset their password via the Singpass website at www.singpass.gov.sg.
For spouses who are not eligible for a Singpass, they have to contact HDB’s Customer Relations Manager to make an appointment to acknowledge the resale documents in person.
How can a flat seller who is living and working overseas, with no Singpass, 2-Factor token or even a Singapore registered mobile number register the Intent to Sell?
All Singapore Citizens, Singapore Permanent Residents, Pass holders (Employment Pass, EntrePass, S-Pass, Dependent Pass, Long Term Visit Pass) and selected Work Permit holders are eligible to register for a Singpass account. They can check their eligibility and register for it via this link: https://www.singpass.gov.sg/singpass/register/instructions
Flat sellers, who are not eligible to register for a Singpass account, can register their Intent to Sell under the ‘I am a non-resident Administrator or Executor’ option. If they do not have a Singapore registered mobile number, they may provide a Singapore registered mobile number of their relative or friend during the registration of their Intent to Sell.
Can property agents register the Intent to Sell or Intent to Buy on behalf of their clients?
No, the sellers or buyers have to register their Intent to Sell or Intent to Buy personally via the HDB Resale Portal so that they are aware of their eligibility to sell or buy, and what it takes to do so. Property agents can guide their clients through the resale process thereafter.
When should sellers register their Intent to Sell?
Sellers should register their Intent to Sell before they put their flat on the market. The Intent to Sell will provide a preliminary assessment of their eligibility to sell, and relevant information such as the Ethnic Integration Policy / Singapore Permanent Resident (EIP/SPR) Quota for their block, status of upgrading and billing of upgrading costs, and recent transacted prices of nearby flats, to guide their selling decisions.
For those with personal matters e.g. divorce or estate issue that may affect the flat ownership, it is advisable that they settle them and their ownership status before registering their Intent to Sell.
After registering their Intent to Sell, they will have to wait out a 7-day cooling-off period before they can grant the buyers an Option to Purchase. Sellers should use this cooling off period wisely and consider the housing options available to them.
When should buyers register their Intent to Buy?
Buyers should register their Intent to Buy before they start to look for a flat. The Intent to Buy will provide a preliminary assessment of their eligibilities for the purchase of an HDB resale flat, CPF Housing Grants and an HDB housing loan. It will also provide buyers with relevant information such as the Ethnic Integration Policy / Singapore Permanent Resident (EIP/SPR) Quota, status of upgrading and billing of upgrading costs, recent transacted prices of nearby flats, and financing options and calculators, to guide their buying decisions.
Can buyers amend the information they have provided in the Intent to Buy, like adding or deleting any information, changing the family composition, or correcting a mistake in the data entry, etc.?
After registering an Intent to Buy, buyers are not allowed to amend the information they have provided. If they wish to make changes to the family composition or correcting a mistake in the data entry, they would have to cancel the Intent to Buy and register a fresh one. For minor changes, such as updating of contact details, flat buyers may provide their latest contact numbers when they submit the Request for Value or resale application subsequently.
What can buyers do if they want to change any information from what they have given in the Intent to Buy when applying for an HDB Loan Eligibility (HLE) letter or submitting the resale application?
The HDB Resale Portal tracks the consistency and correctness of information for every transaction from the Intent to Buy up to the resale completion. Buyers are advised to maintain the same set of information consistently throughout their buying journey, including when they apply for the HLE letter, enter into an Option to Purchase, Request for Value and submit resale application. This is because the buyers’ eligibility for purchase are assessed based on the information provided in the Intent to Buy. If they need to make changes midway, they would have to cancel the Intent to Buy and register a fresh one to capture the correct information.
I intend to take an HDB housing loan to finance my flat purchase, when should I apply for an HDB Loan Eligibility (HLE) letter?
You must obtain an HDB Loan Eligibility (HLE) letter before the sellers grant you an Option to Purchase. The HLE letter must be valid when the sellers grant you the Option to Purchase and when you submit the resale application to HDB.
If your HLE is expiring, do submit a fresh application together with the supporting documents for our review seven days before the expiry date. Otherwise, you may log in to My HDBPage using your Singpass to request for a cancellation of the current HLE letter. After the current HLE letter has been cancelled, you may then submit a fresh application together with the supporting documents for our review.