MediShield Life premiums are fully payable by MediSave. If you have insufficient monies in your MediSave account, you can top it up with cash or ask family members with sufficient MediSave balance to support your premium payments. 

 

We recognise that changes in your household circumstances may mean that you could require additional support for healthcare expenditure, including premiums. In such instances, you can call the MediShield Life hotline at 1800-222-3399 (or +65 6222 3399 from overseas) from Monday to Friday, 8.30am to 5.30pm (GMT+8), or visit the MediShield Life e-service website. Please note that airtime charges apply for mobile calls to 1800 service lines, while calls from regular land lines are free. 

 

Additional Premium Support (APS) is available for those who face difficulty paying for premiums even after Government subsidies, and have limited family support. The Government will invite individuals with insufficient MediSave balances to apply for APS and help them with the process if they are unable to do so themselves. You do not need to apply for APS ahead of time. 

 

If approved, APS will cover any outstanding MediShield Life and/or CareShield Life premiums for the next two years. 

 

Eligibility for APS is based on, but not limited to the applicants’ and his/her immediate family members’ financial means. Flexibility will be exercised for individuals who may not completely meet the criteria but need help because of extenuating circumstances. 

 

No one will lose coverage from MediShield Life because of an inability to pay their premiums.