Please clear the cache in your browser and submit the online form again.

You may refer to the steps below to clear the cache for your browser/device.

For Windows Desktop Google Chrome or Edge browser

Step 1: Open Google Chrome or Microsoft Edge.

Step 2:Chrome: Navigate to URL: chrome://settings/clearBrowserData

Edge: Navigate to URL: edge://settings/clearBrowserData

Step 3: Ensure All time is selected for Time range.

Step 4: Ensure Cached images and files option is checked.

Step 5: Click Clear data(Chrome browser)/Clear now(Edge browser).

Step 6: Close and reopen a new browser.

For FireFox browser

Step1: Click the menu button and select Settings.

Step2: Select the Privacy & Security panel.

Step 3: In the Cookies and Site Data section, click “Clear Data”.

Step 4: Remove the check mark for Cookies and Site Data.

Step 5: Ensure Cached Web Content is checked, and click the Clear button.

For Android Mobile Google Chrome

Step 1: Open Google Chrome mobile app.

Step 2: At the top-right, tap the button with three vertical dots.

Step 3: Tap Settings.

Step 4: Tap Privacy and security.

Step 5: Tap Clear browsing data.

Step 6: At the Basic tab, ensure All time is selected for Time range.

Step 7: Tap and ensure Cached images and files is checked.

Step 8: Tap Clear data.

Step 9: Close and reopen your Google Chrome mobile app.

For Apple Safari for Mac

Step 1: Launch Safari browser.

Step 2: Select Safari -> Preferences.

Step3: Click the Privacy tab and select Manage Website Data.

Step 4: To remove all website data from Safari, click Remove All.

For Apple Safari browser on iPhone/iPad

Step 1: Launch the Settings app on your iOS device.

Step 2: Scroll down and select Safari.

Step 3: Scroll down and select Clear History and Website Data.

Step 4: Tap Clear History and Data in the pop-up menu to confirm.

How do I clear my browser's cache?

How much CPF contributions should I receive?