I have received a call claiming to be from CareShield Life. What should I do if this is a scam and my contact details are shared with the external agencies?

The CareShield Life Team does not contact members to request sensitive personal information or engage any external agencies to call members on CareShield Life matters. The CareShield Life Team will not disclose members’ contact details to external agencies without members’ consent.

If you receive an unexpected phone call from someone who claims to be from the CareShield Life Team, please be vigilant and do not provide your sensitive personal information (E.g. Singpass ID/password, bank account or credit card details). When in doubt, you may end the conversation with the individual and check with the organisation which the caller claims to represent directly. To verify the authenticity of such calls, you can call us directly at 1800 222 3399 or write to us.

This information provided here is sourced from the MOH website.