Please refer to the table below for the normal processing time of our various Healthcare services.
Service
Normal Processing Time
Top up or voluntary contribution to MediSave Account (to pay MediShield Life Premiums)
PayNow QR: Generally processed almost instantly
Please note that payment via eNETS Debit has been discontinued from 23 April 2023. Find out more.
Change of Payer for MediShield Life Cover
Online: Within three working days
Stop Premium Payment for Dependant(s)' MediShield Life Cover
Make A Health Declaration for new Permanent Residents Applicant
Online: Within seven working days
Make A MediSave Claim
Online: Within three working days from the day we receive the claim from the medical institution
Make A MediShield Life Claim
Online: Within seven working days from the day we receive the claim from the medical institution/ insurer
Apply for MediSave/MediShield Life Reimbursement from Employers/Insurers
Online: Within five working days
Top Up My/My Loved Ones’ MediSave Account using CPF
Online: Immediate