Where can I get the application for to submit the ElderShield claim?

How to Apply

Contact an MOH-accredited severe disability assessor for a severe disability assessment.

a. Click here for the list of assessors.

b. The assessor will conduct the severe disability assessment and collect an assessment fee from you. If the care recipient is assessed to be severely disabled, the full assessment fee will be reimbursed to you with the first payout.

The fees are as follows, if:

You visit an assessor’s Clinic: $100

An assessor visits your house: $250

c. If the care recipient is residing in a nursing home, the nursing home can help submit a Resident’s Assessment Form in place of the severe disability assessment. Please approach the nursing home for assistance.

Login to AIC’s eService portal (eFASS) with your Singpass.

We strongly encourage you to apply online as there is a shorter waiting time for application approval. If you are unable to submit your application using eFASS, please email us at apply@aic.sg or walk in to any of our AIC links to request for a hardcopy application form.

If the care recipient is an ElderShield policyholder but no longer a Singapore Citizen/Permanent resident, please inform us of your status and request for a hardcopy application form by writing to apply@aic.sg, as you will not be able to apply using AIC’s eService portal (eFASS).

Care recipients in Nursing Homes can arrange for payouts to be made to the Nursing Home to offset their bills. Please contact the Nursing Home for assistance with the application.

If you are applying on behalf of someone who lacks mental capacity, please read the Additional Guidance.