Can the claims process be automated further, similar to how MediShield Life claims are automatically filed on behalf of patients by the hospitals?

MediShield Life covers large bills incurred due to hospitalisation, so it is natural that hospitals automatically file claims on behalf of patients.

CareShield Life provides cash payouts that can be used for the benefit of a severely disabled insured. As the payouts will be paid to the bank account nominated by the insured, insureds or their caregivers will still need to be involved in the process of filing the claim.

Notwithstanding this, the Government has streamlined the claims process to improve convenience for severely disabled insureds and their caregivers, by increasing the pool of assessors and progressively accepting equivalent disability assessments already conducted by the insured’s care provider. We will also make the claim application process more efficient, for instance, by introducing an electronic application system that severely disabled insureds and their caregivers can access via the internet, and integrating the application for all MOH disability schemes into a single form. We will continue to review how the process can be further simplified, with more experience in administering the scheme.